Looic

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Posts posted by Looic

  6. Posted

    Hello @antta,

    You can find more information about this error in our knowledge base here.

    Look for a file named "CASrepair.msk" in your wow > data > data folder. Delete it, once done restart your game.

    If this does not fix your problem, please respond to this ticket.

    Take care,
    Looic, INT Support

  7. Posted

    Salut @sidou666grave,

    Cela peut être dû au fait que votre PC ne répond pas aux conditions minimales requises pour Shadowlands, que vous pouvez trouver ici. S'il répond aux exigences, ouvrez le jeu, cliquez sur "Paramètres", et vérifiez si le jeu utilise la correcte carte graphique. 

    Vous pouvez également redémarrer votre routeur pour voir si cela cause des problèmes. Si rien de ce qui précède ne fonctionne, utilisez un VPN pour voir si cela résout le problème.

    Si vous rencontrez encore des problèmes, veuillez répondre à ce ticket.

    Prenez soin,
    Looic, INT Support

  8. Posted

    Hello @akacha69,

    If this error happens only in one character, you could try to unstuck your character on our website right here: Firestorm | My Account. This will teleport you back to your hearthstone and hopefully fix the issue.

    If it does not, please follow this guide on our support website right here.
    First solution:

    • Close your game
    • Delete the following folders: Cache, Interface, and WTF
    • Defragment your hard drive and check its condition
    • Test your game

    Second solution:

    • Clean your registers with Glary Utilities.

    Third solution:

    • Move your game folder to another disk.

    Fourth solution:

    • Try to reinstall the game.

    Take care,
    Looic, INT Support

  9. Posted

    Hello @alleyn321,

    Spamming our developers, discord channels, and our forums WILL NOT contribute to getting a bug fixed. Spamming our forums is against the rules and will lead to further punishments.
    Furthermore, you got muted on discord for saying some disgusting stuff in channels and for disrespectful interactions.

    The bug that you want to get fixed is confirmed and a developer will work on it so please quit spamming about it.

    I'm closing this topic since there is no need for further discussion. If you want any technical support, please make a ticket at Support Firestorm.

    Take care,
    Looic, INT Support

  11. Posted

    Hello @Twitch1,

    It is quite possible that on Sylvanas, our Legion realm doesn't allow that script to properly function as it is supposed to in retail. We're sorry for the inconvenience. 
    You can also double make sure that the addon that you're using is the right 7.3.5 version.

    If you ever need technical support, please make a ticket on our support website here: Support Firestorm.

    Take care,
    Looic, INT Support

  13. Posted

    Hello @Dan0SvK,

    You can always do the quests from the older zones though it is not that recommended since you can encounter a lot of issues with quests not properly scripted/not scripted at all.
    For Shadowlands, It is recommended to level up in the BFA zones since it offers the best player experience.

    If you're talking about changing the XP rates of your character, you cannot do that unfortunately in Oribos, our Shadowlands realm.

    If you ever need technical support, please make a ticket right here: Support Firestorm.

    Take care,
    Looic, INT Support

  14. Posted

    Hello @Necroid,

    There already is a way to track each player's Mythic+ rating and that is by checking them in-game and there isn't really that big of a need to check it outside of the game. You can always track the top Mythic+ runs done this week by checking them here: Firestorm. This isn't a big need to publicly share the data for everyone to see so it is unlikely that this will happen.

    In any case, you can always make a suggestion on our website right here Support Firestorm.

    Take care,
    Looic, INT Support

  16. Posted

    Hello @iakovillas,

    To remove bugged debuffs, you can unstuck your character on our website right here and it should remove the issue.

    As an attempt to fix any bugged quests, you can remove the quest, close the game, delete your cache folder in the game files, open your game, disable all of your addons, then retake the quest. If this doesn't solve it, then making an in-game ticket is the way to fix it by getting help from an online Game Master. To do that, log in with your character, click on escape in the top left of your keyboard, click support and a ticketing interface will show up. Make sure to add the quest name/id with the issue that you're facing.

    If you need technical support, please make a ticket here: Support Firestorm.

    Take care,
    Looic, INT Support

  19. Posted

    Hello @StixOG,

    We always give players 30 minutes heads-up before we do a scheduled server restart with the reason for the restart. When there's no message, then it's a crash.
    If it's one crash it shouldn't be that big of an issue but if it's multiple crashes, then a hotfix will likely happen to prevent that. Always keep an eye on our discord server for more information about the server status. You can find it right here: Firestorm Servers.

    If you ever need technical support, please make a ticket here: Support Firestorm.

    Take care,
    Looic, INT Support

  20. Posted

    Hello @Spellmakerniar,

    If you unstuck your character from our website right here: Firestorm it will fix some underlying issues for your character. Low damage/resistance is not likely to happen to a certain character and a character unstuck should fix these issues. For the transmog issue, try disabling all your addons, deleting the cache folder in your game files, then opening the game again and it will hopefully fix your problems.

    If you ever need technical support in the future, please make a ticket here: Support Firestorm.

    Take care,
    Looic, INT Support

  23. Posted

    Hello @Moonedge,

    Our realms mostly focus on the current content of that realm (for example Oribos, our Shadowlands realm focuses on Shadowlands content, Sethraliss focuses on BFA content, and so on). However, that doesn't mean that older content does not exist in that realm. For that reason, it is recommended to play on Oribos since it has the best combination of old content and current content and it also has the highest amount of average players. Here you can find a list of the raids/dungeons that are working in Oribos right here: [Oribos] List of available instances.

    That being said, you can always go back to an older realm to farm mounts, and other collectibles and they will be available for you in Oribos. Note that the characters that you make in older expansions cannot be transferred to Oribos, as they are separated.

    Again this is dependent on your personal preference.

    If you ever need technical support, please make a ticket here: Support Firestorm.

    Take care,
    Looic, INT Support

    1 person likes this

  24. Posted

    Hello @ToroSensei,

    You should be able to transmogrify your helmet by going to the trasmog NPC, clicking the helmet slot, then selecting the very first appearance (it should be an empty appearance). If you cannot do that, try removing your addons, un-stucking your character on our website right here

    If you ever need technical support, please make a ticket right here: Support Firestorm (firestorm-servers.com).

    Take care,
    Looic, INT Support