Tetheros

Hello @UchihaMadara, Thank you for reaching out to us and accept our apologies for the slight delay. Upon checking, you seem to have edited your topic, which either means that you have resolved the matter. I will be closing this topic. Should you require any further help, please make sure to open a new one or just submit a support ticket: https://support.firestorm-servers.com/ Enjoy your stay. Best regards, Tetheros

Hello, Thank you all for reaching out to Firestorm Support. To the people having trouble with the launcher on Windows, please follow these steps: First option: Close the launcher and then open it again. Second option: Go to the Firestorm folder C:\Program Files (x86)\FirestormLauncher Click on FirestormUpdater.exe Wait 10 minutes Launch the Firestorm launcher if it is not launched. Third option: Uninstall the launcher Install it again Launch the launcher Wait 10 minutes. Fourth option: Restart your computer Go to the Firestorm folder C:\Program Files (x86)\FirestormLauncher Delete the "bearer" and "updating" folder Launch the Firestorm launcher Wait 10 minutes. Now, to the people having trouble with the launcher on Mac, please follow these options: Right click on FirestormLauncher Choose "Show package contents". Open the Terminal In the Contents/MacOS folder. Select and drop FirestormLauncher to the Terminal. Press ENTER. Please check the options for the respective operation system and be patient. We hope to see you all in-game soon. I will now be closing this topic. Should you require any further help, please create a new topic or reach us out using our new support system: https://support.firestorm-server.com/. Best regards, Tetheros

Hello, Thank you all for reaching out to Firestorm Support. The process happens slow overall, however, it's nothing you should be worried about. Regarding @gazlawan's question - doesn't really matter what you choose. Pick whatever you feel suits you the most. I will now be closing this topic. Should you require further help, hesitate not to open a ticket in our support system: https://support.firestorm-servers.com/. You can alternatively create another topic in the forums. Enjoy the rest of your day. Best regards, Tetheros

Hello @Rennol, Could you please specify which realm are you referring to? I am looking forward to your response. Best regards, Tetheros

Greetings @pyraxiate, Thank you for reaching out to us. We are sorry to hear that you cannot see your character from WoW-Freakz. Whenever trying to merge your Freakz account with your Firestorm account, please make sure that you are submitting the accurate email address, otherwise you might end up transferring them elsewhere, which would be irreversible. More information regarding the merge itself can be found following this topic. The steps are as it follows: Create a Firestorm account. If you have an account, simply log in, without creating another one. Press on 'My account' on the top right corner. Choose the last option 'Merge a Freakz account' Follow the steps I will be closing this topic for further replies. Should you require any further assistance, please refer to our new support system: https://support.firestorm-servers.com/ Enjoy the rest of your day. Best regards, Tetheros

Hello @jeef147, Thank you for submitting this post. Given the fact that you no longer need it, I will have it closed and archived. Should you require any further post, you know how to make it. Enjoy your stay. Best regards, Tetheros

Hello @Paquap, Thank you for reaching out to Firestorm Support. You can check the realm status by accessing the following page. If there is any news regarding the server status or any upcoming maintenance/restarts or whatsoever, I would kindly advise that you join our discord channel I will be closing this topic. Should you have further queries, do not hesitate to submit another topic or ticket to our support system. Enjoy the rest of your day. Best regards, Tetheros

Greetings @Francis, Thank you for reaching out to us. The query you have recently posted in here has already been answered within the ticket you have opened in https://support.firestorm-servers.com/. I will be closing this topic. In case there is anything else we can help you with, please note that you can always create a new topic or a new ticket in the mentioned above link. Enjoy the rest of your day. Best regards, Tetheros

Greetings @abradras, Thank you for your inquiry. Due to the fact that such a thread has already been created (by you) and answered (by me) in the following link, I will have this topic closed. If you wish to ask any additional questions, you can do so in the provided link, and if you require any help, you can submit a ticket here. Enjoy the rest of your day. Best regards, Tetheros

Thank you for your response, @GrayBlood! I am always happy to be of help. In case there is anything else I can be of help with, hesitate not to make a new topic. I will be closing this thread, implying it wouldn't be accessible for further replies. If there is anything else, you can either create a new topic, or simply submit a help request (if you need help) in https://support.firestorm-servers.com/ Enjoy the rest of your day. Best regards, Tetheros

Hello @Emrehatip, Thank you for your inquiry. We are sorry to hear that you got stuck on the aforementioned quest. While we are on the topic, I would like to advise you to follow the following steps: Abandon the Quest Relog Re-take the Quest Fly to Oribos and then back to the quest location Go to theQuest Area Try again I will be closing your topic. In case you need any further assistance, you can create a ticket in here: https://support.firestorm-servers.com/ Enjoy the rest of your day. Best regards, Tetheros

Greetings @qpeiesklf, Thank you for reaching out to us. There has been a ray of sunlight on that matter recently within our discord ''announcements'' channel. You can check the link I have just posted. In case you don't feel like taking a glimpse in discord, I can tell you that the merge is happening on the 14th of November (Monday). More details regarding that case can be seen here. I will be closing your topic. If there is anything else I can help you with, please create a new one or submit a ticket to https://support.firestorm-servers.com/ Best regards, Tetheros

Greetings @Twixinio7, Thank you for reaching out to us. Given the nature of this very manner, I would like to redirect you to this link, where you can create a ticket regarding issues related to purchases. These tickets are monitored from Monday to Friday. I will have this topic locked now. Should you need any further assistance, do not hesitate to create another topic. Enjoy the rest of your day. Best regards, Tetheros

Greetings @abradras, Thank you for reaching out to us. Could you please confirm which realm are you referring to? - Oribos - Shadowlands - Serthraliss - BFA - Gul'dan - WOD - Garrosh - MoP - Icecrown - Wotlk - Deathwing - Cataclysm - Sylvanas/Greymane - Legion I am looking forward to your response. NOTE: Please note that the Mechagon questline isn't scripted in Oribos. The staff is currently emphasizing on scripting the ongoing content for future releases rather than focusing on older content. Best regards, Tetheros

Greetings @Kilikill Thank you for reaching out to us. I have noticed several queries about the quest you mentioned within our bugtracker, however, the quest is working, and it appears that most of the players are getting stuck on the optional objective. You should simply collect three shards and the quest itself would complete. In case it doesn't complete, simply go to the shard that's located in the altar in the center. Collect it and it will get completed. I will be closing your topic. In case you require more support, please submit a ticket within our support platform. Best regards, Tetheros