Shop refund policy

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Firestorm Shop Refund Policy 2024

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In the "Shop" section of our website, you can discover and purchase a variety of items and services. In this post, we've compiled essential information for you to be aware of before making a purchase. Please take the time to read this message carefully.

Pay close attention to the descriptions of our shop products, including items, mounts, etc.
Always compare them with the information available at wowhead.com.


Conditions and restrictions for refunds.

The restrictions are the following:

  • If the purchased item is deleted, modified, or used, a refund will not be issued.
  • Incorrectly purchased appearance set (transmog) parts are non-refundable.
  • Refunds are not possible for appearance (transmog) sets, decorative items, or any acquired appearance.
  • If you obtain the same item (or an upgrade/similar) through gameplay after purchasing, a refund is not possible.
  • Services applicable to multiple characters or the entire account are non-refundable.
  • Refunding professions, toys, mounts, pets and titles are not possible.
  • Gold purchased is not refundable (with some exceptions as outlined by the shop support staff).
  • Refunds are not possible during promotions and discounts, with some exceptions as outlined by the shop support staff.
  • A refund is not possible for items purchased right before a server moves to a new expansion or update.
  • Refunds are only possible within 7 days from the date of purchase.

Note: An item or service set can only be refunded if all items are removed or all services purchased at the same time are cancelled (i.e., an item from a boost).


Refunding items and item bundles

You can refund individual items or item bundles but we will apply some rules and fees depending on how many are being refunded. This, of course, comes subject to the restrictions previously mentioned.

Single items:

  • 1st request — 100% amount of refund.
  • From the 2nd to the 10th refund, the fee will increase by 10% for each request (same applies for the item bundle).

Item bundles (in-game shop):

  • 1-2 items from an item bundle — 100%
  • 3-4 items — 10% fee.
  • 5-7 items — 30% fee.
  • 8-10 items — 50% fee.
  • More than 10 items — 80% fee.


«Character Boost» Refund policy

Upon purchasing a "Character Boost" service, you have the option to request a full refund. It's important to note that, in this scenario, the character associated with the boost will be permanently deleted alongside the mount chosen. This, however, is subject to the restrictions specified above regarding multiple refund requests. You can request a refund multiple times; however, multiple "Character Boost" requests will imply a reduced amount refunded. You can also ask for an specific item refund from the boost (up to 2 max).
Please be aware that refund requests for character boosts are only accepted within 7 days after the boost has been performed.

  • 100% refund is made, provided everything is within the regulations for it.
  • 33% fee for the second character.
  • 66% fee for the third character.
  • Fourth character — refund is not possible.

No refund will be possible for character boosts purchased before a server moves to a new expansion or content update.


Please keep in mind the mentioned restrictions and policies when requesting a refund.



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