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Alan

[Firestorm] Opening an in-game ticket.

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ruler.png

Hello everyone, this guide will help you with opening in-game tickets on the firestorm realms.

If you happen to see 'error creating gm ticket' or 'error creating ticket' 'error sending ticket' anything along those lines when submitting your ticket this is completely normal and you ticket will have gone through to the game masters. 

In the spoiler below is the legion guide:

Spoiler

 

  • Firstly we'll need to download the fire-storm addons, this link for the addons is here - https://firestorm-servers.com/en/addons/detail/216
  • Once you have downloaded the files you will move it into your addons folder (located in your wow folder > interface > addons)
Spoiler

5b93f87f881dd_addonsfolder.thumb.png.f4655c4043c1f252331ae813d339a780.png

  • Then right click the zipped folder and click on "extract here"
Spoiler

extract.png.6a144b524cc5a11a23973e11b5afb773.png

  • Now we are ready to open the game, launch the game with either the wow.exe, firestorm.exe or the launcher.
  • At the character selection page click the addons tab in the bottom left.
Spoiler

addons.thumb.png.c27e648796eed547451a00853478311e.png

 

  • Then make sure the addon is enabled, make sure it has a tick next to it.
Spoiler

enable.thumb.png.25a4b3ac5eaffe6ac8b8d30a81a10a23.png

 

  • Now continue in-game on a character you wish to make the ticket on.
  • Press the Esc key (top left of your keyboard)
  • Click on "help"
  • The ticket interface will then pop up.
  • Write your issue for a game master to read and click "Submit"
  • You may be asked to select your language, please do so, so the correct staff team can help you.
Spoiler

Screenshot_1.thumb.png.9a82d0cc5132047fa4486ebe135e65da.png

 

 

 

Updated -

 

In the spoiler below is the BFA realm guide:

 

Spoiler

 

This is exactly the same way as creating a ticket on the legion realm however you wont need to download the addon. 

  • Log on to your in-game on a character you wish to make the ticket on.
  • Press the Esc key (top left of your keyboard)
  • Click on "help"
  • The ticket interface will then pop up.
  • Write your issue for a game master to read and click "Submit"
  • You may be asked to select your language, please do so, so the correct staff team can help you.
Spoiler

Screenshot_1.thumb.png.9a82d0cc5132047fa4486ebe135e65da.png

 

 

 

ruler.png

Edited by Alan

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i get an error when i try to send a ticket any tips how to solve this.

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